FAQ
How are bonuses activated?
Follow the individual offer’s requirements. Select a qualifying deposit offer and activate available free spins in the account’s Bonuses section.
Why might a deposit bonus be missing?
Common causes include claiming a welcome offer again, a linked account, a deposit below the offer’s minimum, disabled promotions or country restrictions. Contact support before playing if activation fails.
What documents are needed for verification?
The casino may ask for government-issued identification, such as a passport or identity card, and additional verification evidence.
What does RTP mean?
Configured RTP describes a game’s long-term return. The live figure on a casino tile reflects recent play and does not predict the next result.
Which withdrawals are available?
Withdrawals use Visa and Mastercard, even when deposits use cryptocurrency or e-wallets. Available limits appear in the cashier after login.
How long does withdrawal processing take?
Processing depends on verification and the payment method. Withdrawals are not guaranteed to be instant.
What is a wagering requirement?
It is the amount of qualifying play needed before bonus-related funds can be withdrawn. Check the applicable offer and general bonus conditions.
What if a deposit fails?
Check the payment details, consider another available method and contact the casino’s support if the problem continues.
How long does verification take?
The casino says checks are typically completed within 72 hours after the documents arrive, although delays can occur. Contact support if there has been no update after several days.
What is the minimum pokie bet?
Bet limits vary by game and configuration. Check the game’s own information and paytable.
What are sticky and non-sticky bonuses?
A sticky bonus is playable but cannot itself be withdrawn, although eligible winnings can. A non-sticky bonus may be withdrawn with winnings when its conditions are satisfied.
Source: National Casino — FAQ